Returns & Refunds
How to request help
For return assistance, use Contact Us with your order number, product name or SKU and a description of the issue. We may request photographs or further details.
Return instructions and collection
Contact us for return instructions before sending an item; this does not reduce statutory return periods. Accessalot Technologies arranges courier collection for returns. We will confirm collection details and any applicable return delivery charge before booking. Package the item securely and follow the collection instructions. Keep packaging and accessories where reasonably possible; lack of original packaging does not remove statutory remedies for defective goods.
Defective goods and statutory rights
Where the Consumer Protection Act applies, goods that fail its quality standards within six months of delivery may be returned at our risk and expense, without penalty, for repair, replacement or refund as directed by the consumer, subject to the Act. Manufacturer warranties are additional to statutory rights.
Cooling-off cancellations
Where section 44 of the Electronic Communications and Transactions Act applies, an online goods purchase may be cancelled within seven days after receipt without a reason or penalty. Only the direct return cost may be charged under that provision and the refund must be made within 30 days of cancellation. Statutory exceptions apply, including certain personalised goods and unsealed computer software; these do not remove separate defective-goods rights.
Refunds and store credit
If we cannot supply a paid item, we will arrange the refund required by applicable law. Store credit, waiting or substitution requires your agreement. Refunds are processed within applicable statutory periods; bank or payment-provider processing may affect when funds appear. No blanket restocking charge applies to statutory defective-goods or cooling-off returns. This policy does not exclude applicable South African consumer rights.
Contact us
Use Contact Us for return assistance and product issue details.